AMC Service
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Annual Maintenance Contract
Infiniti’s Annual Maintenance Contract (AMC) is designed to keep your fire safety, security, and building automation systems running at peak performance — every hour, every day. With certified engineers, nationwide support, real-time diagnostics, and ready-to-dispatch OEM-approved inventory, our AMC ensures uninterrupted safety and operational continuity across your facilities.
Online Ticketing & CRM Support
Our AMC clients get access to a dedicated CRM-based service portal, allowing seamless submission and tracking of support requests.
- Monitor ticket status, response time, and resolution progress
- Access service history, reports, and engineer notes
- Get automated updates, alerts, and SLA-linked notifications
- Ensures complete transparency and faster issue closure
Real-Time Monitoring & Diagnostics
With advanced monitoring tools integrated into our AMC service model, clients gain complete visibility into system health.
- Instant fault alerts for proactive action
- Data-driven diagnostics to minimize downtime
- Regular performance insights for planning and compliance
- Preventive maintenance recommendations based on trends
Reliable Supply, Spares & Field Support
Powered by our centralized warehouse ecosystem and PAN-India engineer network, Infiniti ensures uninterrupted operational continuity.
- Ready stock of OEM-approved components for faster replacement
- Reduced project delays with streamlined logistics
- End-to-end coordination from parts dispatch to on-site commissioning
- Ensures higher system uptime and long-term reliability
Warehouse Advantages
Key Feature
Comprehensive Coverage
Complete protection for all security and automation systems.
Pan-India support in 18 cities
Reliable service network ensuring nationwide operational continuity.
ISO-certified Company
Expert professionals delivering globally compliant safety solutions.
Real-time monitoring and diagnostics
Instant alerts and insights for proactive issue resolution.
Transparent service logs and reports
Full visibility into every maintenance and performance detail.
Customizable contracts
Flexible plans tailored to your facility’s specific needs.
CRM software for customers
Our customer CRM platform provides secure login access for AMC clients to generate service requests, monitor ticket lifecycles, and access system reports with end-to-end traceability.
Certified engineers
Qualified experts ensuring every system is serviced with technical accuracy and industry-certified practices.
Systems We Maintain
- Fire Alarm & Sprinkler Systems
- CCTV Surveillance & Analytics
- Access Control
- Vehicle Management
- Building Management Systems (BMS)
- Public Address Systems
- Rodent Repellent Systems
- Water Leakage Detection
- Talk back system
- Intrusion Alarm System
Industries We Serve
Commercial Real Estate & IT Parks
Ensuring seamless safety for assets, employees, and daily operations.
Industrial & Manufacturing Facilities
Protecting people, machinery, and production lines with advanced security systems.
Hospitals & Healthcare Institutions
Safeguarding patients, staff, and sensitive medical environments round the clock.
Government Infrastructure
Providing reliable, high-grade security solutions for critical public assets.
Service Call Management
24/7 Helpline & Ticketing System
Remote Diagnostics & On-site Support
SLA-based Response Times
Root Cause Analysis & resolution
Root Cause Analysis & resolution
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Contact Us ⟶AMC Process
Onboarding & Site Audit
- Initial survey, asset tagging, risk assessment
- SLA finalization and contract setup
Contract Finalization
- Choose AMC type: Comprehensive or Non-Comprehensive
- Define service frequency and escalation matrix
Preventive Maintenance Schedule
- Quarterly/bi-annual visits
- Checklist-based inspections
- Pre/post visit reports